Introduction:
Welcome to SALAH TRAVELS.
We respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and share information when you use our website or our Umrah, Hajj, and Ziyarat travel assistance services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
Nature of Our Services
Salah Travels is a travel services provider offering assistance for:
- Umrah Packages
- Hajj arrangements
- Ziyarat tours
- Airline ticket bookings
- Hotel accommodations
- Transportation services (including Al-Haramain High Speed Train)
We are not an airline, government authority, or visa-issuing body.
Our role is limited to facilitating travel-related services through authorized and legitimate partners.
Information We Collect
To provide our services efficiently, we may collect the following information:
a) Personal (Non-Financial) Information
- Full name (as per passport)
- Passport Details
- Date of Birth
- Nationality
- Contact details (Phone number, email address)
- Address
- Emergency contact details
- Travel preferences and history
b) Financial Information:
- Payment details (Amount, transaction reference)
- Bank transfer or card payment confirmation
- Invoices and receipts
⚠️ Note: We do not store sensitive card details on our servers.
Purpose of Data Collection
We collect customer information strictly for:
- Booking Umrah, Hajj, and Ziyarat packages
- Reserving airline tickets
- Hotel Al-Haramain train tickets
- Hotel and transport arrangements
- Communicating Travel updates
- Fulfilling legal and regulatory requirements
Data Sharing & Disclosure
Customer financial and non-financial information may be shared only when necessary and under special conditions, including:
- Airlines
- Al-Haramain high speed train operators
- Hotels and accommodation providers
- Transport companies
- Government or regulatory authorities (if legally required)
All data sharing is done strictly with legitimate, authorized, and compliant service providers, and in accordance with applicable laws and regulations.
We do not sell, rent, or misuse customer data for marketing or third-party advertising.
Data Protection & Security
We take reasonable technical and organizational measures to protect customer information from:
- Unauthorized access
- Data loss
- Misuse or alteration
Access to customer data is restricted to authorized staff only and used strictly for service-related purposes.
Legal Protection & Limitation of Liability
Salah Travels shall not be held responsible for:
- Airline schedule changes, delays, or cancellations
- Hotel service quality issues
- Visa approval or rejection decisions by authorities
- Force majeure events (natural disasters, political issues, pandemics, etc.)
Our responsibility is limited to acting as a travel assistance and coordination service provider.
Customer Rights
Customers have the right to:
- Request access to their personal data
- Request correction of incorrect information
- Request deletion of data (subject to legal and operational requirements)
- Requests can be made via our official contact channels
Cookies & Website Analytics
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Enhance SEO performance
You may disable cookies through your browser settings.
Policy Updates
This Privacy Policy may be updated from time to time to reflect:
- Legal requirements
- Service improvements
- SEO and compliance standards
Updates will be published on this page with immediate effect.
Contact Information
For any privacy-related concerns, please contact:
SALAH TRAVELS
📧 Email: info@salahtravels.com
📞 Phone: +1 224 244 5040
🌐 Website: www.salahtravels.com
